Boltwheels warrants its products to be free from manufacturing defects for a period of two years after original date of purchase. This warranty only applies to the original owner and is not transferable. If the sold product is found to be defective by Boltwheels, it will be repaired or replaced by Boltwheels, free of charge.
– Products without a legitimate proof of purchase.
– Products which reached the end of their normal lifespan due to normal wear and tear such as the brake surface, ball bearings...
– Damage that is the result of a crash, misuse or abuse, or any other circumstance in which the product has been subjected to forces or
loads beyond its design such as improper installation.
– Proucts that had improper maintenance, bad assembly, modifications.
– Damage occurring during product shipping or transport or aesthetic imperfections related to the
surface, finish, or appearance of the product.
Products that have been used for rental or commercial purposes
Returning a product
Any return to Boltwheels for examination will be handled by the customer who will ensure that the product’s packaging is appropriate, that the product is insured, if necessary, and that the shipping costs are paid. Don’t forget to include a proof of purchase as well as your name, address and phone number. Also make sure to remove the tire and the quick release when shipping.
Payment and delivery
-Once you placed your order, you will receive an email with all the details as confirmation.
-Depending on the payment method you chose (wire transfer, paypal, credit card), we will wait for the confirmation of your payment before
starting to build your Boltwheels.
-When the wheels are ready we try to send them to you as quickly as possible. We aim for a delivery period of 2 weeks within the EU,
3 weeks outside of the EU. If for any reason this is not feasible, we will inform you as soon as possible.
-We ship via Bpost and DPD.
+Shipping within Belgium is free.
+The Netherlands, Germany, Luxemburg: 7,5€
+Other European countries: 15€
+For international shipping please contact us.